CloudReady v72.2 available on unstable channels

CloudReady v72.2 available on unstable channels

 

UPDATE: On January 17, we released a patch for v72.2 to the appropriate channels (Dev on all editions and Beta on the Home Edition) with fixes for the 2 known issues listed below.

Hey CloudReady Fans!

We’ve released our v72.2 to the Dev channel of the Home, Education, and Enterprise Editions, as well as the Beta channel of the Home Edition, late last night.

If you're interested, subscribe to the Dev or Beta channels to get an over-the-air update now.


Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1+.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.


New in v72.2:

  • Fix for video, sound on 32-bit builds: There was an issue with 32-bit images that caused 2D video playback, audio, and potentially more to be non-functional in v72.1. This issue is fixed in v72.2. Note: We continue to strongly suggest reinstalling with 64-bit CloudReady on devices that are capable.

  • Fix for sending feedback to Neverware which did not work in v72.1. This now works in v72.2

  • Fix for a broken link in our plug-ins text in settings which wasn’t working and caused a UI restart. v72.2 no longer has this issue.


New in v72.2 Home Edition only

  • Fix for the missing toggle for “Send hardware info and usage frequency data to Neverware” in settings in v72.1.

  • Fix for VirtualBox which did not launch in v72.1. VirtualBox runs as expected in v72.2.

  • Fix for Flatpaks: We found Flatpaks were not opening in v72.1. They now work again in v72.2.


Known Issues

  1. Update: On January 17, we released a patch that fixed these 2 known issues.

  • Devices with the Broadcom Limited BCM4312 wireless chipset frequency cannot connect to hidden networks in v72.1, 72.2. Depending on the model, it appears a connection can eventually be made, albeit after multiple attempts. We are working on a fix to be released soon.

  • Chromecast failures on specific hardware: We’ve seen an issue with Chromecast not working properly on a few models, including HP Probook 4530s, Dell Vostro 3300, Dell Vostro 1440, Lenovo ThinkPad x230, and HP Compaq dc7900s devices.


Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you want to provide feedback on a release, we appreciate you taking the time to contact our Support team (for Education & Enterprise Editions) or to post in our user forums.

Unstable releases often have unforeseen bugs. We rely upon Dev & Beta Channel users to report those to us so we can stabilize builds more quickly. If you decide to try this release, please let us know what you think and report any issues using the links below:

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Have questions about the Home Edition?

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Need help with Education or Enterprise Editions?

 
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Announcement: CloudReady Device Support Policies

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Announcement: CloudReady Device Support Policies

Today we're announcing two new policies to clarify CloudReady's support for certified models as they age. You can read about the details of each individual policy via the links below, and read further in this post to get a better understanding of how and why we developed these new policies.



Policy 1

32bit CloudReady images will no longer be offered or supported starting in August of 2019.

Read the policy

Policy 2

As of today, certified models now show a date when their official CloudReady support will end, with the nearest date being August of 2020. Going forward, certified models will generally have a support lifetime of 13 years from their OEM release date.

Read the policy


Reasons for These Changes

As a company, we believe in keeping good hardware running for longer, and for that reason retiring features or ending support for devices is always difficult. However, we have learned from our customers that reliability and predictability are just as crucial to a strong IT strategy as longevity and savings. So as we work with our customers, we are hearing more and more about how CloudReady can be a stabilizing factor in the their 2, 3, or even 5-year technology plans. In addition to shipping a reliable operating system, it's become clear to us that we also owe it to customers to provide the tools and information to anticipate the inevitable retirement of hardware, making it part of their plan, instead of a potentially disruptive surprise.

There is inherent conflict in CloudReady's mix of modern user experience, elite security, and deep legacy hardware support. Regardless of how deftly these tensions are navigated, technology's inexorable progress will eventually generate problems if you combine the newest features on the oldest hardware. We intend CloudReady's new hardware support policies, more than anything else, as a reflection of that technical reality and a blueprint for how we intend to continue handling it alongside you, our customers and users.

Hardware-specific bugs are unpredictable. Until the day they first appear, devices may perform perfectly, creating a dangerous balancing act between keeping your oldest devices usefully-deployed and avoiding the nasty surprises that can derail your IT plans. These new policies put Neverware's expertise to work on that problem for you, offering retirement timelines for your aging CloudReady devices that minimize risk without wasting good years.

Background for Policy 1: 32bit Builds

In the case of 32bit CloudReady, we see a short-term concern and want to act quickly to minimize the risk for CloudReady devices. Google doesn’t offer any 32bit Chromebooks, and has ceased support for the Chrome browser on 32bit Linux as well. With Google, and many other key Linux contributors, dropping the architecture, many tools and open-source components are falling into disrepair, making 32bit-only support increasingly challenging and bug-prone. As we incorporate support for better security and more Chrome OS features, we are setting an ambitious timeline of August 2019 for migrating all customers off of 32bit builds so they can benefit from all of CloudReady’s ongoing improvements.


Background for Policy 2: Models Older than 13 Years

For other aging hardware on CloudReady's certified list, we've identified a timeline that applies to every certified device. Under this policy, you can confidently keep devices deployed for 13 years from their original OEM release date. When that time is up, these devices will become just like other non-certified models, receiving the same regular updates, but with no guarantee of support.

When we first started selling CloudReady, no one we spoke to had active devices that were this old. At the time, we found that devices from the 2004-2005 era or earlier were impossible to use with CloudReady due to changes in support for a CPU feature called PAE. Since PAE was deeply ingrained in Chromium OS’s security model, we learned that this would represent a fundamental limit for supported devices.

While no two issues are exactly alike, we think this background on PAE is a good demonstration of the types of generational changes that, over time, will inevitably crop up and force older hardware to be retired. With all the info and experience available to us today, 13 years feels like a timeline that will comfortably avoid unexpected problems, but still keep devices deployed for many years beyond what was possible before CloudReady.


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CloudReady v72.1 available on Dev Channels

CloudReady v72.1 available on Dev Channels

Hey CloudReady Fans!

We're releasing v72.1 to the Dev Channels of the Home, Education, and Enterprise Editions today.

If you're interested, subscribe to the Dev channel to get an over-the-air update now.

Release Notes for v72.1:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32bit images continue to only be supported on devices marked with a red “32bit only” flag on our certified list. However, some issues with Intel graphics from v70 32bit are less severe or fixed in v71 and v72.
    We continue to strongly recommend installing, or reinstalling, 64bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.

Known Issues

  • Sending feedback/logs must be done manually: The alt+shift+i shortcut, and the “Help > Report an issue” menu option, both fail to open the expected window that sends logs to Neverware. Instead, you can manually collect logs manually by visiting chrome://net-internals/#chromeos and clicking “Store Debug Logs”. Those can be send to Neverware via the links below.

  • Video, sound are broken on 32bit builds: There is an issue with 32bit images that causes 2D video playback, audio, and potentially more to be non-functional. This significant issue should be fixed in v72.2. If you can, we recommend reinstalling v70.4 64bit prior to updating to v72.1 to avoid this issue.

  • Chromecast failures on specific hardware: We’ve seen an issue with Chromecast not working properly on a few models, including HP Probook 4530s, Dell Vostro 3300, Dell Vostro 1440, Lenovo ThinkPad x230, and HP Compaq dc7900s devices.

Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you have something to say, good bad or otherwise, we appreciate you taking the time to contact our Support team or post in our user forums.

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums. If you're ok with a little instability, please jump to this new release and let us know what you think!


Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?