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Your Friendly Neighborhood Support Line

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Your Friendly Neighborhood Support Line

The easy answer for why support organizations don’t create meaningful, sticky connections with their customers is time -- there’s not enough time to invest in over-helping, not enough time to channel customer enthusiasm into customer retention, not enough time to develop proactive solutions.

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8 Things I Learned Working at a Start-Up

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8 Things I Learned Working at a Start-Up

There is nothing more terrifying to my 21-year-old, college senior sister than getting a job and joining “The Real World.” Me? I’m terrified that her aspirations are to join the MTV show The Real World. What happened to that show?!?! It’s so trashy now. I digress. As she starts her job search, I recently asked her what type of jobs appealed to her. With barely a split second pause she answered, “I want to work at a tech start-up like you.” Now, I’m not one to turn down any iota of compliment from her, so I beamed, ready for her to espouse the virtues of following in her big sister’s path. She replied, “It’s chill, you can wear what you want, and you know, be you.” She’s an articulate one, isn’t she?

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Introducing Neverware: The Band with No Instruments

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Introducing Neverware: The Band with No Instruments

On April 26, 2015, I woke up at a decent hour. That Sunday, David, Steven, and I drove for about an hour over to Ridgewood, New Jersey in David’s Nissan Altima to be part of Saylestock, an annual fundraiser held in the town’s main park. David’s family organizes  the event every year, and we were honored to have been invited to perform. After 10 months working with Dave and Steven at Neverware, this would be our first gig as AT & the Tapes (and to date, our only one). It was exciting to start playing drums again. Although I’d played in a band in high school (Check us out!), I’d rarely played rock and roll in the previous seven years. With David and Steven on guitar, we began a series of originals and covers over our 20-minute slot at the event. It felt great to be playing again.

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Nine Tools That Help Neverware Scale

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Nine Tools That Help Neverware Scale

The world of startups has proven that there are nearly infinite ways to get work done. Startups use everything from the old guard of productivity software, like Microsoft Office, to creating fully custom built tools. Most of the time, startups use a collection of tools to meet their unique business and operational needs. At Neverware, we took an organic approach to locating and integrating these tools into our company. Below is the  collection of tools that works for us, each with their own advantages and drawbacks. 

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Down with Delight

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Down with Delight

The technology industry is rancid with delight.

The idea of “Delight”, centered around filling users’ experiences with Apple-esque simplicity and glamours, has evolved from buzzword to accepted mantra in the tech world. The $1-app culture of the Silicon-landscape is so well optimized by this mentality that design now sometimes seems to be led by delight, focused on making small interactions beautiful and seamless over generating new value for users or disrupting industries. The popularity of apps like Yo (which literally only sends the word “yo” to your friends) makes demonstrating this point all too easy. As a Product Manager in EdTech, this trend is tough to reconcile with my day-to-day world. As they say nowadays: the struggle is real.

 

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The power of an agile, mission-driven company

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The power of an agile, mission-driven company

Having come from one of the world’s largest and most successful technology brands to an early-stage, venture-funded EdTech startup, I knew the culture and day-to-day work would be different, but did not appreciate how incredibly refreshing it would truly be after being mired in a major bureaucracy for years.

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