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Release Notes

Update to CloudReady v72.4 for Education and Enterprise Editions

Update to CloudReady v72.4 for Education and Enterprise Editions

 

Hey CloudReady Fans!

Today we’re releasing a patch update to the Enterprise and Education Editions of CloudReady v72.4 to fix an issue with font display.

We take stability and reliability seriously, and like to minimize patching like this unless a major concern is raised. In this case, we were informed that usability for high-stakes digital testing on CloudReady might be impacted by an issue with fonts so we are releasing this patch to help customers avoid any disruption to such an important process.

If your organization is planning to use CloudReady devices for digital testing in the coming weeks, we recommend updating your fleet to this patch on the stable channel to help avoid any issues.

Supported Editions can expect over-the-air updates to be available over the next few hours.

As always, Neverware recommends customers keep CloudReady up-to-date with the latest stable versions. You can review what versions your CloudReady fleet is currently on by visiting the my.Neverware.com dashboard. If your devices are not already running v72.4, make sure you are following our network recommendations.

CloudReady v74.2 now available!

CloudReady v74.2 now available!

 

Hey CloudReady Fans!

We're excited to release v74.2 today to the Dev Channels for Education and Enterprise Edition customers and the Beta Channel for the Home Edition.

Devices on those channels can expect over-the-air updates for this release over the next few hours, if they haven’t received them already.

If you’re interested in previewing this release, subscribe to the Dev or Beta Channel to get an over-the-air update now.

Release Notes for v74

  • OS Upgrade to 74

  • Fix: Some devices were reporting randomly generated mac addresses. This fix should cover all such cases.

  • Fix for task bar buttons that were unresponsive in v73.1 on the new user login screen.

  • P2P updates: In v73.1 we released initial support for P2P updates. With v74.1 comes the first opportunity for CloudReady devices to receive updates from another device in the local network already running CloudReady.

    • NOTE: As part of adding P2P updates, we have switched to a new update server for all CloudReady clients on v73.1 or later. That URL will now be https://cloudready-paid-update-server-2.neverware.com

  • UMA Metrics: We are now utilizing Chrome’s User Metrics Analysis to help us identify possible issues and improve CloudReady. Neverware only collects data in order to improve the customer experience for Neverware’s products and services. We will never sell any of your personal data. For more info regarding our privacy policy, click here.

New in v74.2

  • Fix for TPM-enabled devices that had cryptographic issues in v74.1. This is fixed for v74.2.

  • Files App doesn't show the Downloads folder on pre-existing accounts after updating to v74.1 via UEFI. In v74.1 we’ve rolled back this change, which should preserve the Downloads folder. Note that the new “My Files” directory won’t be editable by users in v74.2 as a result of this fix.

Known Issues

  • Send Feedback window (“Tell us what’s happening”) may require scrolling to view the Send button in v74.

  • Braswell (and potentially other) GPUs show issues that are most severe when accessing Google Sheets. The problem may manifest any various modern Intel hardware with low-powered chipsets, and may cause crashing.

  • Powerwash buttons are falsely-active but still do not function. The powerwash buttons should be disabled, but currently attempts to trigger a powerwash will reboot or freeze devices.

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums. If you're ok with a little instability, please jump to this new release and let us know what you think and report any issues using the links below.

CloudReady v74.1 now available!

CloudReady v74.1 now available!

 

Hey CloudReady Fans!

We're excited to have released v74.1 last night to the Dev Channels for Home, Education and Enterprise Edition customers.

Devices on the Dev Channels can expect over-the-air updates for this release over the next few hours, if they haven’t received them already.

If you’re interested in previewing this release, subscribe to the Dev Channel to get an over-the-air update now.

Release Notes for v74:

  • OS Upgrade to 74

  • Fix: Some devices were reporting randomly generated mac addresses. This fix should cover all such cases.

  • Fix for task bar buttons that were unresponsive in v73.1 on the new user login screen.

  • P2P updates: In v73.1 we released initial support for P2P updates. With v74.1 comes the first opportunity for CloudReady devices to receive updates from another device in the local network already running CloudReady.

    • NOTE: As part of adding P2P updates, we have switched to a new update server for all CloudReady clients on v73.1 or later. That URL will now be https://cloudready-paid-update-server-2.neverware.com

  • UMA Metrics: We are now utilizing Chrome’s User Metrics Analysis to help us identify possible issues and improve CloudReady. Neverware only collects data in order to improve the customer experience for Neverware’s products and services. We will never sell any of your personal data. For more info regarding our privacy policy, click here.

Known Issues

  • For enrolled devices with TPM enabled, updating from v73.1 to v74.1 causes existing user accounts to be locked out after logging out. We have a fix and expect to release it in v74.2.

  • Files App doesn't show Downloads folder after updating to v74.1. Users can put chrome://flags/#enable-myfiles-volume in their URL bar on CloudReady and set the “Enable MyFile as Volume” flag to “Disabled” to work around this issue.

  • Send Feedback window (“Tell us what’s happening”) may require scrolling to view the Send button in v74.1.

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums. If you're ok with a little instability, please jump to this new release and let us know what you think and report any issues using the links below.

CloudReady update URL changes

CloudReady update URL changes

 

Hey CloudReady Fans!

TL;DR

Neverware adds new network services in some updates, and does not employ static IPs for our service URLs. Therefore, we always recommend whitelisting all traffic to the neverware.com domain whenever possible.

Update URL Changes

For those customers who restrict network access, please make sure to note the following new update URLs in CloudReady version 73.1 and up, and add to your whitelists (if you are not already whitelisting all traffic to neverware.com):

  • (Enterprise and Education Editions) https://cloudready-paid-update-server-2.neverware.com

  • (Home Edition) https://cloudready-free-update-server-2.neverware.com

CloudReady devices on v73 and higher will use these URLs for all update information going forward.

Update payloads will continue to be downloaded from the same URLs as before, however for v73.1 and higher, the download protocol will be HTTP. Customers should be aware of this change in case they're blocking HTTP traffic. Google already delivers securely signed update payloads via HTTP, and we’re excited to start following this model to close one of the few remaining gaps between CloudReady and Chrome OS.

The old update URLs below still apply to previous versions of CloudReady and should also remain whitelisted until all devices are on 73.1 or later:

  • (Enterprise and Education Editions) https://cloudready-update-server-2015-03-12.neverware.com

  • (Home Edition) https://cloudready-free-update-server.neverware.com

Devices hitting the older URLs (i.e., those on CloudReady 72.4 or earlier) will continue to receive update payloads over HTTPS.

Why this change?

With v73.1 of CloudReady, Neverware is introducing peer-to-peer OS updates. The changes above are in service of this new feature, and are expected to bring bandwidth and speed benefits, especially to customers with large fleets.

Most devices, being on the Stable channel, will not be affected until v76.4. As long as they are on 72.4, their machines will continue using the old URLs. Once they update to 74.4, those machines will attempt updates with the new URL, which will happen when 76.4 goes out, as long as they remain on the Stable channel.

Please contact us with any questions or concerns using the links below.

CloudReady v73.1 available on Dev Channels

CloudReady v73.1 available on Dev Channels

 

Hey CloudReady Fans!

We're releasing v73.1 to the Dev Channels of the Home, Education, and Enterprise Editions today.

If you're interested, subscribe to the Dev channel to get an over-the-air update now.

Release Notes for v73.1:

  • OS Upgrade to 73

  • Initial support for “Amber Lake” and “Whiskey Lake” Intel CPUs : While we are not yet certifying any of these models, we’ve added initial support for Intel CPUs of these latest mobile generations.

  • Fix for some Dell Airplane Mode buttons on Dell XPS 12 9Q33 and similar devices.

  • Fix for Chromecast failure on Intel Celeron CPU B840

  • Fix for a wide set of modern integrated AMD GPUs that previously would not boot CloudReady. The full set of hardware that this fix helps is not clear, but some examples we’ve seen improved include:

    • R2E and R7E graphics built into AMD GX-series chipsets

    • R6 graphics built into AMD A10 chipsets

  • Fix for issues with wallpaper policies at the login screen: In v72 some customers made us aware of problems where their policy for a login screen wallpaper was not applying or displaying properly - we’ve fixed this in v73.

  • Initial support for P2P updates: Chrome OS has long supported a feature to reduce bandwidth constraints in environments with multiple Chromebooks updating by having them share their update payloads directly to one another via a peer-to-peer process. CloudReady is adding initial support for this type of updating in v73.1, with further improvements coming soon.

    • NOTE: As part of adding P2P updates, we are switching to a new update server for all CloudReady clients on v73.1 or later. That URL will now be https://cloudready-paid-update-server-2.neverware.com

  • Patch for CVE-2019-5786: In keeping with the security best-practices that Google follows on Chrome OS, we are shipping a patch in v73 (and to v72) to fix a critical vulnerability currently known as CVE-2019-5786. As is standard for these types of issues, no details on the issue or the fix will be available for some time in order to provide all vendors sufficient time to patch the issue.

  • Fix for the UI shutdown button: The shutdown button on the login screen should say “restart” instead of “shutdown” when the “only allow users to turn off the device using the physical power button” policy is selected.

Known Issues

  • In v73.1, after a reboot on an enrolled device with Education and Enterprise Editions, on the new user login screen, the buttons on the task bar do not respond when clicked. We are currently looking into a fix.

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums. If you're ok with a little instability, please jump to this new release and let us know what you think!

Update to CloudReady v72.4 on all channels today

Update to CloudReady v72.4 on all channels today

 

Hey CloudReady Fans!

Today we’re releasing a patch to CloudReady v72.4 to include a security patch Google released to Chrome OS’s stable channel earlier in the week.

Details have not been disclosed yet, as is industry standard in these types of events, to help prevent abuse of the exploit until all providers have sufficient time to patch.

Google considers this a critical vulnerability, however, and following their security patch release on Tuesday, we’ve moved quickly to issue our own v72.4 patch to all CloudReady channels and editions before the issue becomes public.

As always, Neverware recommends customers keep CloudReady up-to-date with the latest stable versions.

Both Home and Supported Editions can expect over-the-air updates to be available over the next few hours.

CloudReady v72.4 now available!

CloudReady v72.4 now available!

 

UPDATE: We’ve released a patch for Education and Enterprise Editions of CloudReady v72.4 on 2/28/2019 that includes an upstream fix for errors on attempts to access the AIRSecureTest browser app.

Hey CloudReady Fans!

Today we’re excited to be releasing CloudReady v72.4 as a stable update to all release channels and editions of CloudReady!

Both Home and Supported Editions can expect over-the-air updates to be available over the next few hours.

A special note for this release:

We’ve heard from both our biggest customers and individual users alike that prompt, stable updates are important. Over the past 14 months, the Neverware team has worked hard to act on that feedback, bringing CloudReady’s major version releases much closer to the official Chrome OS ones. I’m proud to say that, with this release, we’re releasing CloudReady v72 only 10 days after Google’s initial release of Chrome OS v72.

Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present in CloudReady and Chrome OS since v66 where large zipped files that are unpacked using the Files App would be the wrong size.

  • Improvements to 32-bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right-click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.

  • Additional video streaming services now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.

  • Fix for a broken link in our plug-ins text in settings which caused a UI restart when clicked. v72 no longer has this issue.

  • New notices upon login to 64-bit capable devices running 32-bit CloudReady to encourage reinstallation with 64-bit CloudReady. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Fix for iMac 12,1 displaying color corruption after resuming from sleep.

  • Fix for Z8350 Atom chipsets that previously were not able to play video. This fix may extend to other Intel devices with Intel HD 400 graphics. (These devices still show sound issues.)

  • New Certified Models since v70.4:

    • Dell Optiplex 3060

    • Dell Optiplex 5060

    • Dell Optiplex 7040

    • HP ProDesk 400 G2.5

    • HP Stream 13

    • HP t520 Thin Client

    • Lenovo ThinkCentre M600

    • Lenovo ThinkCentre M83

    • Lenovo ThinkCentre M53

New in in v72.4:

  • Fix for L2TP/IPsec VPNs that stopped working in earlier releases of v72 due to conflicts with security security improvements we made.

CloudReady v72.4 preview available for Home Edition!

CloudReady v72.4 preview available for Home Edition!

 

Hey CloudReady Fans!

Late last night, we released a preview version of v72.4 to all channels of the Home Edition! In a temporary break from our usual release patterns, we will not be releasing this preview to any channels of the Education and Enterprise editions.

All Home Edition users can expect over-the-air updates and downloadable images for this release over the next few hours, if not already.

Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1+.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.

  • Fix for a broken link in our plug-ins text in settings which wasn’t working and caused a UI restart. v72.2 no longer has this issue.

  • Install failures will now send us logs after users connect to the internet.

  • New notices upon login to 64-bit capable devices running 32-bit CloudReady to encourage reinstallation with 64-bit CloudReady. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

For Home Edition only

  • Improved messaging on sending logs and wifi/ethernet connection upon install error.

  • Home Edition only fix for the missing toggle for “Send hardware info and usage frequency data to Neverware” in settings in v72.1.

New in this preview of v72.4:

  • Fix for blacked out video playback and Chromecast issues on devices that have Intel GPUs using the i915 driver. Machines we’ve tested with this issue include: Dell Optiplex 330, 360, GX620, Acer Veriton M460, L460, HP Compaq dc5800, dc7800.

  • Fix for iMac 12,1 displaying color corruption after resuming from sleep

  • Fix for "Retry Sending Logs" button not working on install logs screen

  • Fix for Z83-V not able to play video.

Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you want to provide feedback on a release, we appreciate you taking the time to contact our Support team (for Education & Enterprise Editions) or to post in our user forums.