Today we're announcing the end-of-support timeline for 32bit images of CloudReady: Home Edition.

Around 7 months ago, we announced new policies around device support, including the fact that Education and Enterprise Editions of CloudReady would stop providing 32bit images in August of 2019. Since that time, we’ve reviewed 32bit images, their challenges, and the time investment it requires of us, with the aim of clarifying the outlook for the 32bit images on the Home Edition as well.

In the end, it was clear that now is the right time to be retiring 32bit images for all of CloudReady.

Starting at the end of August 2019, the Home, Education, and Enterprise Editions of CloudReady will stop builds, releases, and updates for 32bit images.

Reasons for This Change

As we described in our January announcement, the Chromium and Linux communities are shifting support away from 32bit support, which leads to more and more gaps where the latest security and feature updates are unsupported, unavailable, or broken on 32bit builds.

Our core commitment with CloudReady is to provide a secure and reliable OS, and we don’t feel we can deliver on that promise on all future 32bit builds.

What to Expect Next

CloudReady v76.4 will arrive in late August this summer. That release will include 32bit builds for Education, Enterprise, and Home Editions. For all releases following that, Neverware will stop building 32bit CloudReady and will not ship updates or provide support to existing devices running 32bit images.

32bit-only devices will be able to continue running v76.4. That release may work for a few months, or for much longer, but we won’t be able to guarantee functionality, in whole or part, on those devices after that point.

64bit-capable devices that are installed with 32bit images will stop getting updates, but can be reinstalled with 64bit images. Since v64, CloudReady has provided notifications to these devices to make users aware that their device is capable, so you can check for those after each update to determine if your device should be reinstalled.

It is never our preference to limit support or prevent use on specific hardware. Nevertheless, our team is confident that this change is in the best interest of CloudReady’s long-term success, and we hope this information will help explain why.

We value every user of CloudReady and hope all of you will continue to support Neverware by running CloudReady on your devices.

Forrest Smith

About Forrest

Forrest Smith is Neverware's Director of Product & CX. A native of the Buffalo, NY, area, Forrest came to Neverware as a sales intern and never left. He runs on coffee, PB toast, and dollar pizza slices.

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