Hey CloudReady Fans!

The Neverware team is very excited to promote our latest release v57.2 on the Stable channel. 

Your machines will update automatically if you leave them powered on and connected to the network. If you need an image of this update for new installs or reinstalls, you can reach out to support. Keep in mind that, if your devices are not updating, and/or are stuck on v46, you may need re-visit these steps we posted last year in order to make sure your fleet is up to date. We very much encourage our customers to always be on the latest version of the software.

Release Notes for v57.2:

  • OS Upgrade to 57
  • Transition from X11 to Freon graphics stack
  • CloudReady Logs - to better troubleshoot machine-specific problems, we are launching a new tool to gather logs from our users. Check out chrome://cloudready-logs/ - we're offering the chance for users to 1) describe their problem to us and 2) send us the logs or download them yourself and 3) check out the machine logs you just sent us in my.Neverware.com on your 'Downloads' page. The goal behind this feature is to tighten the feedback loop between us and customers experiencing issues. If we can better understand your problem and collect your logs all at once, we can better reproduce and more quickly resolve any graphics, wifi or other high priority problems.

New Certified Models

  • Asus ET2325IUK AIO
  • Fujitsu Lifebook T731

Known Issues

Touchscreen functionality

  • Quite a few users are reporting a loss of touchscreen functionality with the v57 release. Unfortunately, this is an unexpected consequence of the transition to Freon. While we list touchscreens specifically as not supported in our certified machines QA checklist, we are never a fan of dropping functionality. So we will investigate the loss of touchscreen capabilities in future development cycles, but we do not have a solution right now. We hope you'll stick with us and continue to check back in on future CloudReady releases. We will certainly let you know when we think we've got it figured out.

Some background on the development and release of v57

Releasing v57 created a challenge for us because it obviously took longer than we like to get it out the door. We were working on a large backend change, converting the graphics backend from X to Freon. The benefits of transitioning from X to Freon for users are great - check out this article or this one to read more details. During our initial testing, we came across no significant graphics issues, but we did see problems with touchpads. The development solution required leveraging two different libraries: libgestures & libinput to handle touchpad commands. This is a situation where the CloudReady solution diverges from Chromebooks development - all Chromebooks support libgestures, but we support older hardware which responded to libinput, not libgestures.

As a consequence, we have noticed that some of the older hardware that supported more advanced touch commands do not register with the libinput library. So while we are delivering better performance with the Freon change, we may compromise on some touchpad gestures on some machines. 

To provide a little more context on what we look for when we're testing touchpads - below is the high level list of our touchpad test plan:

  • Touchpad is responsive
  • Ability to left-click & right-click
  • Scrolling
  • Touchpad Settings can be enabled & respected (tap-to-click, Australian scrolling, etc.)

Using this guidance of requirements, we are allowing for some changes in behavior on machines. The best example is 1-click, right-click functionality. The requirement is the ability to right-click. So if the machine allowed for the ability to right-click via 2 finger tap, then the machine was a pass. This created the scenario where some machines that allowed 1-click, right-click in previous versions, but did not function in v57 the same way, still passed our QA testing because right-click is available using 2 finger tap.

With this framework of touchpad functionality requirements, our QA team tested 150 certified machines to verify acceptable working standards and identify those machines with behavior changes. Below is a list of known functionality changes and the machines impacted.


2 finger scrolling available, Edge scrolling not available
Dell Inspiron Mini 10v 1011
Dell Latitude 2100
Dell Latitude 2120
Dell Latitude E5410
Dell Latitude E5440
Dell Latitude E5520
Dell Latitude E6410
Dell Studio 1555
HP EliteBook 8440p
HP Elitebook 8470p
HP Mini 2102
HP Mini 5103
HP ProBook 430 G1
HP Probook 4320s
HP Probook 6445b
HP ProBook 6460b
HP ProBook 6470b
HP ProBook 6550b
Lenovo ThinkPad L430
Lenovo ThinkPad T410
Lenovo Thinkpad T430
Lenovo ThinkPad x201
2 finger tap only for right-click

Acer Aspire V5
Acer Travelmate B113-E
Lenovo Thinkpad T440p
Lenovo Thinkpad X140e
2 & 3 finger tap not available

Dell Inspiron 1545
Dell Inspiron Mini 910
Dell Latitude D620
Dell Latitude E4200
Dell Latitude E5400
Dell Latitude E5500
Dell Vostro 1400
Dell Vostro 1400
Dell Vostro 1510
HP Compaq 2510p
HP Compaq 6730b
HP Elitebook 2730p
HP Probook 6530b
Lenovo 3000 G530 4446
Lenovo G550
Lenovo Ideapad Y530
Lenovo Thinkpad R500
Lenovo ThinkPad SL500
Lenovo Thinkpad T400
Lenovo Thinkpad T500


Education & Enterprise Users - Need help? Contact support!

Need help installing?