CloudReady v72.4 now available!

CloudReady v72.4 now available!

 

Hey CloudReady Fans!

Today we’re excited to be releasing CloudReady v72.4 as a stable update to all release channels and editions of CloudReady!

Both Home and Supported Editions can expect over-the-air updates to be available over the next few hours.

A special note for this release:

We’ve heard from both our biggest customers and individual users alike that prompt, stable updates are important. Over the past 14 months, the Neverware team has worked hard to act on that feedback, bringing CloudReady’s major version releases much closer to the official Chrome OS ones. I’m proud to say that, with this release, we’re releasing CloudReady v72 only 10 days after Google’s initial release of Chrome OS v72.

Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present in CloudReady and Chrome OS since v66 where large zipped files that are unpacked using the Files App would be the wrong size.

  • Improvements to 32-bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right-click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.

  • Additional video streaming services now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.

  • Fix for a broken link in our plug-ins text in settings which caused a UI restart when clicked. v72 no longer has this issue.

  • New notices upon login to 64-bit capable devices running 32-bit CloudReady to encourage reinstallation with 64-bit CloudReady. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Fix for iMac 12,1 displaying color corruption after resuming from sleep.

  • Fix for Z8350 Atom chipsets that previously were not able to play video. This fix may extend to other Intel devices with Intel HD 400 graphics. (These devices still show sound issues.)

  • New Certified Models since v70.4:

    • Dell Optiplex 3060

    • Dell Optiplex 5060

    • Dell Optiplex 7040

    • HP ProDesk 400 G2.5

    • HP Stream 13

    • HP t520 Thin Client

    • Lenovo ThinkCentre M600

    • Lenovo ThinkCentre M83

    • Lenovo ThinkCentre M53

New in in v72.4:

  • Fix for L2TP/IPsec VPNs that stopped working in earlier releases of v72 due to conflicts with security security improvements we made.

CloudReady is now Citrix Ready certified

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CloudReady is now Citrix Ready certified

Hiya CloudReady Fans!


We’re back with another blog post to tell you about an awesome partnership we’ve established.

CloudReady, meet your long-lost cousin (on your father’s side), Citrix Ready!

Neverware has joined forces with Citrix to officially certify CloudReady with Citrix’s suite of solutions, under their Citrix Ready program.

Before jumping into what this means, let’s hit pause for a second and talk about what Citrix is.

What is this Citrix business anyway?

Citrix is the company behind an industry-leading virtualization product, Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop). Virtual Apps and Desktops allows organizations to securely and conveniently use Windows or Linux applications/desktops, running on a remote cloud or on-premises data center resources, and delivered to any end user device, ranging from mobile phone to CloudReady device to Chromebook to Windows PC.
More information here.

What is the Citrix Ready Program?

As defined by Citrix, “Citrix Ready is a partner program that showcases verified partner products trusted to enhance Citrix solutions for mobility, virtualization, networking and cloud platforms. The Citrix Ready designation is awarded to third-party partners that have successfully met test criteria set by Citrix, and gives customers added confidence in the compatibility of the joint solution offering.”

While CloudReady and Citrix have always worked well together, this partnership takes it one step further, providing additional elements of value to our customers and our product.


So really, why is this partnership important to CloudReady and our customers?

  • It’s not official until it’s on Facebook the Citrix Ready Marketplace.
    CloudReady is now officially defined as a supported operating system in Citrix’s Chrome Devices ecosystem, so that organizations can confidently adopt CloudReady without replacing their hardware or tools.

  • Can you hear me now?
    This partnership has deepened the channel of communication between Neverware and Citrix Product & Support teams, allowing Neverware to be both a strong resource of knowledge and a voice for our customers that are either using or considering using Citrix products.

  • Into the future, and beyond!
    Citrix Ready certification doesn’t only mean mutual product compatibility at this point in time. It also means that all future improvements Neverware & Citrix make to their products will be supported and complimentary.

Why would I want to use Citrix on CloudReady?

Many organizations see the value of CloudReady’s secure, manageable and easy-to-use platform, but dependencies on old or familiar Windows applications stop them from changing their endpoint OS. Things like Andrew from finance’s killer Microsoft Excel macros or Michelle from accounting’s full-version of Quickbooks are the reasons that organizations feel the need to remain on old/legacy platforms.


There’s a solution!

Virtualization tools like Citrix can deliver these applications seamlessly to your CloudReady devices, allowing your users to experience all the great things that come with CloudReady without sacrificing any business-critical functionality. Users and teams that are ready to move to a full cloud experience can do so, while users who still rely on legacy applications can continue to use them via CloudReady and Citrix’s highly secure and manageable environment. The combination of Windows applications running in Citrix’s seamless window mode, with CloudReady’s local, multimedia-rich browsing and web application experience, is sure to change the way you think about end user computing.

 

Microsoft Excel running seamlessly on CloudReady via Citrix.


 
 
Note

Side Note:

Our Product Team is working hard to further improve the experience of Windows apps on CloudReady. Want to help us mold the next-generation of end user computing?

 


How did we achieve Citrix Ready certification?

The CloudReady operating system was run through an exhaustive list of test criteria that validate the robust Citrix Virtual Apps & Desktops features, specifically on CloudReady devices. Things like graphics performance, multi-monitor support, & peripheral support are all tested to ensure a high standard of functionality across the entire CloudReady operating system.

We can all now sleep soundly at night, assured that we’ve done the testing, research and due diligence to ensure enterprise-ready compatibility with Citrix technology and CloudReady.

Got questions?

Using Citrix on CloudReady or Chrome OS already? We’d love to hear from you! Reach out here.

 

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CloudReady v72.4 preview available for Home Edition!

CloudReady v72.4 preview available for Home Edition!

 

Hey CloudReady Fans!

Late last night, we released a preview version of v72.4 to all channels of the Home Edition! In a temporary break from our usual release patterns, we will not be releasing this preview to any channels of the Education and Enterprise editions.

All Home Edition users can expect over-the-air updates and downloadable images for this release over the next few hours, if not already.

Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1+.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.

  • Fix for a broken link in our plug-ins text in settings which wasn’t working and caused a UI restart. v72.2 no longer has this issue.

  • Install failures will now send us logs after users connect to the internet.

  • New notices upon login to 64-bit capable devices running 32-bit CloudReady to encourage reinstallation with 64-bit CloudReady. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

For Home Edition only

  • Improved messaging on sending logs and wifi/ethernet connection upon install error.

  • Home Edition only fix for the missing toggle for “Send hardware info and usage frequency data to Neverware” in settings in v72.1.

New in this preview of v72.4:

  • Fix for blacked out video playback and Chromecast issues on devices that have Intel GPUs using the i915 driver. Machines we’ve tested with this issue include: Dell Optiplex 330, 360, GX620, Acer Veriton M460, L460, HP Compaq dc5800, dc7800.

  • Fix for iMac 12,1 displaying color corruption after resuming from sleep

  • Fix for "Retry Sending Logs" button not working on install logs screen

  • Fix for Z83-V not able to play video.

Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you want to provide feedback on a release, we appreciate you taking the time to contact our Support team (for Education & Enterprise Editions) or to post in our user forums.

Quiz: Are you CloudReady?

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Quiz: Are you CloudReady?

Our friend (and fellow Google enthusiast) JR Raphael published a piece over at Computerworld intended to help people get to the bottom of a question that’s near and dear to our hearts:

Is Chrome OS right for you?

In his post, JR posed three questions that readers could answer to learn if they were ready to make the move to Chromebooks, noting that people are always asking him if Chromebooks might be right for their needs.

Although JR’s post was seemingly targeted more at consumers, we often hear a similar question from decision-makers and influencers at organizations that are considering making the move to CloudReady.

We thought that providing some additional context to the questions in JR’s quiz could be helpful for people considering a similar question:

Are you CloudReady? Take the quiz.
 

Is

CloudReady Horizontal Logo (1).png

right for you?

1. Do you spend most of your time using the web and web-centric services?

JR’s first question really gets to the heart of the matter. If your school or business (or even a specific team or OU within your organization) spends most of their working time in a browser, particularly if they’re using a productivity suite such as G Suite or Office 365 online, CloudReady’s a homerun for you. You’ll benefit from the speed you get thanks to the lightweight OS, and IT teams will love the inherent security and protection from malware and viruses...not to mention the ability to manage all your CloudReady devices using the Google Admin console.

You may think you need a MacBook Pro, but you don’t. Just today, our senior project manager walked over and said, ‘Hey, I want one of those Chromebooks.’ He was excited about using it because he doesn’t need anything else but a web browser. This is lighter in software and lighter physically.
— Marc Dantona, Kiva.org
 
 


2. Do you have specific local programs that you absolutely need, or could most of the things you do on a computer be accomplished with web-centric equivalents — along with Android and/or Linux apps to fill in any gaps?

The second question in JR’s Chrome OS quiz highlights an important piece of any transition: change management.

As we alluded to in the previous response, there will always be groups of people who are more ready than others to make the jump to using CloudReady or Chrome OS simply because it’s designed to work the way they do now—not the way people worked ten or fifteen or even twenty years ago. Something we like to say: If you could design an OS, you’d design CloudReady.

In some cases, though, users might have to make some minor adjustments to the way they work...whether it’s transitioning to the online versions of apps, as JR mentioned, or using a virtual desktop infrastructure like Citrix or VMware to access legacy apps in order to maintain an expected level of user experience and functionality.

(And for all you consumers, hobbyists, and tinkerers out there, CloudReady Home Edition offers additional functionality to help with the app gap, including experimental Docker support, Flatpaks for Linux apps, VirtualBox, and Crostini.)

With CloudReady, we can connect to our VDI environment, yet if we lose connection, we still have a functional device.
— Nicholas Winnie, Questar Assessment


3. Try living only in the Chrome browser on your PC for a week, without opening any local programs. How does it feel?

The final question is where CloudReady really shines, and where the difference between CloudReady and Chromebooks becomes very clear.

As JR outlined, you can simulate the Chrome OS experience using only the Chrome browser on your existing computer—although he admits it’s a less than optimal approach, since it ignores a lot of the OS’s key benefits, including faster boot times and streamlined updates.

To truly test the full experience, you can either:

1. Pay out of pocket for a Chromebook; or

2. Install CloudReady on existing Mac or PC hardware for free


Try CloudReady Now

If you’re still not sure if CloudReady is right for you, we get it—and we’re here to help. Because the beauty of CloudReady is that you’re getting all the benefits of Chrome OS, but on the hardware you choose...whether that’s a computer you already have, a school lab full of aging devices, a fleet of computers your business has had in service for couple of years, or highly specialized form factors you need to do business.


Curious to see what using CloudReady would be like for your school or business?

Sign up for a trial and install it on a few machines to gauge whether it meets your needs. Or just install it on a secondary laptop for a week to see what you think about it.


Not sure you’re ready for a full trial?

Not a problem. Create a CloudReady USB installer and use it to live boot your existing computer to see what the CloudReady experience is like.

 

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CloudReady v72.3 now available!

CloudReady v72.3 now available!

 

UPDATE 2/6/2019: We’ve added a known issue regarding video playback on some Intel GPUs. See below for more info.

Hey CloudReady Fans!

We're excited to be releasing v72.3 today! In keeping with our recent update patterns, ".3" indicates that this release will go out to all users on all release Channels for the Home Edition, and to the Dev and Beta Channels for Education and Enterprise Edition customers.

All Home Edition users can expect over-the-air updates and downloadable images for this release over the next few hours.

If you're using CloudReady at school or work and are interested in previewing this release, subscribe to the Dev or Beta channels to get an over-the-air update now.

Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1+.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.

  • Fix for a broken link in our plug-ins text in settings which wasn’t working and caused a UI restart. v72.2 no longer has this issue.

  • Home Edition only fix for the missing toggle for “Send hardware info and usage frequency data to Neverware” in settings in v72.1.

New in v72.3:

  • Install failures will now send us logs after users connect to the internet.

  • New notices upon login to 64-bit capable devices running 32-bit CloudReady to encourage reinstallation with 64-bit CloudReady. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Settings fix: The toggle to "Send hardware info and usage frequency data to Neverware" was showing up in v72.2 for Education & Enterprise Editions, even though it’s a feature only available on the Home Edition. Regardless of the setting (on or off) metrics will be sent on Education and Enterprise Editions of CloudReady. We have removed the option in v72.3.

  • Fix for iMac 5,2: Chromecast was not working on v72.2. This is fixed in v72.3.

  • Fix for Acer Veriton L460 and M460, Optiplex 330 and 360, and other machines with Intel 82G33 or G33 graphics: Video was not playing on the patched version of v72.2. This is fixed for v72.3.

New in v72.3 Home Edition only

  • Crostini was not installing on v72.2. It now consistently installs successfully on high-powered machines, including HP Spectres. Devices with significantly less RAM may stall at the install screen indefinitely.
    Note: Crostini functionality is available but not fully supported. For more info click here.

  • Improved messaging on sending logs and wifi/ethernet connection upon install error.

Known Issues

  • Chromecast does not work on devices with Intel 82G33 and G33 graphics chipsets, including Acer Veriton L460 and M460, Dell Optiplex 330 and 360. We expect to have a fix in the next release.

  • On devices with Intel Q33, Q35 and G33 graphics chipsets video all play black, while audio may play. We are currently testing other GPUs to verify scope of this issue. If you are experiencing this issue with graphics other than the ones listed, please let us know in the forums (Home Edition users) or through support (Education and Enterprise).

Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you want to provide feedback on a release, we appreciate you taking the time to contact our Support team (for Education & Enterprise Editions) or to post in our user forums.

While this is a stable release for our Home Edition, it is an unstable release for Education and Enterprise customers on the Dev & Beta channels. Unstable releases often have unforeseen bugs. We rely upon Dev & Beta Channel users to report issues to us so we can stabilize builds more quickly. If you decide to try this release, please let us know what you think and report any issues using the links below.

"World's first" AMD Chromebooks? ¯\_(ツ)_/¯ Not for CloudReady Fans!

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"World's first" AMD Chromebooks? ¯\_(ツ)_/¯ Not for CloudReady Fans!

If you’re reading this, you’re probably also firmly embedded in the wider Chromosphere of niche-y tech news that tracks and reports Chrome/Chromium OS. And that means you’ve probably also caught that, at CES last week, Acer and HP unveiled the world’s first Chromebooks with AMD processors.

At least a dozen other outlets all covered those announcements, heralding it as a major new step in hardware support for Chrome OS.

Want to know how we reacted here at Neverware?

 
 

"Look! AMD Chromebooks!" ——— "....Whoopee...." (◔_◔)


We love any and all attention that Chrome/Chromium OS can get, but we’ve already been hard at work for years making sure that the dozens of AMD-based certified models on our list work reliably (not to mention the thousands of non-certified AMD devices our Home Edition users are happily using). From our vantage point, it’s hard to see this as anything besides Google and AMD arriving late to their own party.

We are of course happy to see the rest of the Chromosphere (see how I’m coining this term?) show some enthusiasm for the idea that a secure, manageable, browser-based OS should be available on any hardware… but for the record, we were into that before it was cool.

So, are these new devices from HP and Acer really the world’s first AMD Chromebooks? Technically… yes.
But, in rebuttal, let me leave you with the following list of AMD devices that were certified for CloudReady long before CES 2019:

  • Acer Aspire One 721

  • Acer Aspire One 722

  • Acer Aspire V5-122P

  • Apple iMac 7,1

  • Apple iMac 8,1

  • Apple iMac 11,2

  • Asus X401U

  • Dell Inspiron Zino 410

  • Dell Optiplex 580

  • HP 215 G1

  • HP 3115m

  • HP 3125

  • HP Compaq 6005 Pro

  • HP Compaq 8510p

  • HP Compaq dc5850

  • HP Elitebook 6910p

  • HP ProBook 655

  • HP Probook 4510s

  • HP Probook 4525s

  • HP Probook 6440b

  • HP Probook 6445b

  • HP Probook 6455b

  • HP Probook 6465b

  • HP Proobook mt41

  • HP t610

  • Lenovo ThinkCentre M77

  • Lenovo Thinkpad 11e G2

  • Lenovo Thinkpad X140e

  • Lenovo Thinkpad x120e

  • Lenovo Thinkpad x130e

  • Lenovo Thinkpad x131e

  • Zotac ZBOX MA760

  • Zotac ZBOX MA761

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CloudReady v72.2 available on unstable channels

CloudReady v72.2 available on unstable channels

 

UPDATE: On January 17, we released a patch for v72.2 to the appropriate channels (Dev on all editions and Beta on the Home Edition) with fixes for the 2 known issues listed below.

Hey CloudReady Fans!

We’ve released our v72.2 to the Dev channel of the Home, Education, and Enterprise Editions, as well as the Beta channel of the Home Edition, late last night.

If you're interested, subscribe to the Dev or Beta channels to get an over-the-air update now.


Release Notes for v72:

  • OS Upgrade to 72

  • More improvements for install UI flow: We’ve continued to improve our installer UI flow, including adding a mechanism to send logs to Neverware from inside the install window if an install fails.

  • Fix for large zip files: This fixes a bug present since v66 where large zipped files that are unpacked using the CloudReady Files App would be the wrong size.

  • Improvements to 32bit GPU Issues: 32-bit images continue to only be supported on devices marked with a red “32-bit only” flag on our certified list. However, some issues with Intel graphics from v70 32-bit are less severe or fixed in v71 and v72. We continue to strongly recommend installing, or reinstalling, 64-bit CloudReady whenever possible and immediately.

  • Files App “Share with others” now works: In the Google Drive section of the Files App, the right click menu for a file shows a “Share with others” option. That option has historically caused an error, but now works in v72.1+.

  • Cartoon Network and HBO streaming now work: In previous versions, some streaming providers, including HBO and Cartoon Network, did not work on CloudReady despite support for others like Netflix. Those providers are working as of v72.1.


New in v72.2:

  • Fix for video, sound on 32-bit builds: There was an issue with 32-bit images that caused 2D video playback, audio, and potentially more to be non-functional in v72.1. This issue is fixed in v72.2. Note: We continue to strongly suggest reinstalling with 64-bit CloudReady on devices that are capable.

  • Fix for sending feedback to Neverware which did not work in v72.1. This now works in v72.2

  • Fix for a broken link in our plug-ins text in settings which wasn’t working and caused a UI restart. v72.2 no longer has this issue.


New in v72.2 Home Edition only

  • Fix for the missing toggle for “Send hardware info and usage frequency data to Neverware” in settings in v72.1.

  • Fix for VirtualBox which did not launch in v72.1. VirtualBox runs as expected in v72.2.

  • Fix for Flatpaks: We found Flatpaks were not opening in v72.1. They now work again in v72.2.


Known Issues

  1. Update: On January 17, we released a patch that fixed these 2 known issues.

  • Devices with the Broadcom Limited BCM4312 wireless chipset frequency cannot connect to hidden networks in v72.1, 72.2. Depending on the model, it appears a connection can eventually be made, albeit after multiple attempts. We are working on a fix to be released soon.

  • Chromecast failures on specific hardware: We’ve seen an issue with Chromecast not working properly on a few models, including HP Probook 4530s, Dell Vostro 3300, Dell Vostro 1440, Lenovo ThinkPad x230, and HP Compaq dc7900s devices.


Note: We’ve disabled comments on these release-notes blog posts. It is much easier for our team to assist users and customers when feedback is routed through the links below. If you want to provide feedback on a release, we appreciate you taking the time to contact our Support team (for Education & Enterprise Editions) or to post in our user forums.

Unstable releases often have unforeseen bugs. We rely upon Dev & Beta Channel users to report those to us so we can stabilize builds more quickly. If you decide to try this release, please let us know what you think and report any issues using the links below:

beerover.jpeg

Have questions about the Home Edition?

architecture-building-glass-136413.jpg

Need help with Education or Enterprise Editions?

 
keyboard-550589_1280.jpg

Need help installing?

 

Announcement: CloudReady Device Support Policies

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Announcement: CloudReady Device Support Policies

Today we're announcing two new policies to clarify CloudReady's support for certified models as they age. You can read about the details of each individual policy via the links below, and read further in this post to get a better understanding of how and why we developed these new policies.



Policy 1

32bit CloudReady images will no longer be offered or supported starting in August of 2019.

Read the policy

Policy 2

As of today, certified models now show a date when their official CloudReady support will end, with the nearest date being August of 2020. Going forward, all certified models will have a support lifetime of 13 years after their OEM release date.

Read the policy


Reasons for These Changes

As a company, we believe in keeping good hardware running for longer, and for that reason retiring features or ending support for devices is always difficult. However, we have learned from our customers that reliability and predictability are just as crucial to a strong IT strategy as longevity and savings. So as we work with our customers, we are hearing more and more about how CloudReady can be a stabilizing factor in the their 2, 3, or even 5-year technology plans. In addition to shipping a reliable operating system, it's become clear to us that we also owe it to customers to provide the tools and information to anticipate the inevitable retirement of hardware, making it part of their plan, instead of a potentially disruptive surprise.

There is inherent conflict in CloudReady's mix of modern user experience, elite security, and deep legacy hardware support. Regardless of how deftly these tensions are navigated, technology's inexorable progress will eventually generate problems if you combine the newest features on the oldest hardware. We intend CloudReady's new hardware support policies, more than anything else, as a reflection of that technical reality and a blueprint for how we intend to continue handling it alongside you, our customers and users.

Hardware-specific bugs are unpredictable. Until the day they first appear, devices may perform perfectly, creating a dangerous balancing act between keeping your oldest devices usefully-deployed and avoiding the nasty surprises that can derail your IT plans. These new policies put Neverware's expertise to work on that problem for you, offering retirement timelines for your aging CloudReady devices that minimize risk without wasting good years.

Background for Policy 1: 32bit Builds

In the case of 32bit CloudReady, we see a short-term concern and want to act quickly to minimize the risk for CloudReady devices. Google doesn’t offer any 32bit Chromebooks, and has ceased support for the Chrome browser on 32bit Linux as well. With Google, and many other key Linux contributors, dropping the architecture, many tools and open-source components are falling into disrepair, making 32bit-only support increasingly challenging and bug-prone. As we incorporate support for better security and more Chrome OS features, we are setting an ambitious timeline of August 2019 for migrating all customers off of 32bit builds so they can benefit from all of CloudReady’s ongoing improvements.


Background for Policy 2: Models Older than 13 Years

For other aging hardware on CloudReady's certified list, we've identified a timeline that applies to every certified device. Under this policy, you can confidently keep devices deployed for 13 years from their original OEM release date. When that time is up, these devices will become just like other non-certified models, receiving the same regular updates, but with no guarantee of support.

When we first started selling CloudReady, no one we spoke to had active devices that were this old. At the time, we found that devices from the 2004-2005 era or earlier were impossible to use with CloudReady due to changes in support for a CPU feature called PAE. Since PAE was deeply ingrained in Chromium OS’s security model, we learned that this would represent a fundamental limit for supported devices.

While no two issues are exactly alike, we think this background on PAE is a good demonstration of the types of generational changes that, over time, will inevitably crop up and force older hardware to be retired. With all the info and experience available to us today, 13 years feels like a timeline that will comfortably avoid unexpected problems, but still keep devices deployed for many years beyond what was possible before CloudReady.


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