CloudReady v70.2 available on unstable channels

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CloudReady v70.2 available on unstable channels

 

Hey CloudReady Fans!

We're releasing our v70.2 to the Dev channel of the Home, Education, and Enterprise Editions, as well as the Beta channel of the Home Edition, today.

If you're interested, subscribe to the Dev or Beta channels to get an over-the-air update now.

We're bringing v70 to unstable release channels without having done any stable releases of v69. Over the next few months you'll hear more from us about our evolving release process and how we're adjusting CloudReady's release timing compared to Chrome OS.

Release Notes for v70:

  • OS Upgrade to 70

  • Fix for graphic issues at login with AMD graphics: Devices with AMD GPUs had some graphic issues on the login page.

  • Fix for 1/8” audio jack on iMac 12,1: The device was showing headphones as connected but did not actually output sound.

  • Fix for trackpad on Macbook Pro 9,2: Some MBP 9,2 trackpad ceased to work after a few reboots post install.

New in v70.2

  • Fix for Flash issue: In v69.1 and 70.1, Adobe Flash was not working. This is fixed for 64-bit CloudReady v70.2. We are still looking into resolving the same issue for 32-bit.

  • Fix for Dell Optiplex GX520 and GX620 audio output: The volume control for the front 1/8” audio output now works and is no longer too loud.

  • Fix for audio over HDMI: Audio over HDMI is working again on 64-bit images on Inspiron 15 (3531), Thinkpad SL510, Lenovo B590 & some uncertified models.

New in v70.2 Education and Enterprise Editions only

  • USB installers now start with the install UI, instead of Wi-Fi login credentials and keyboard/language selection.

Known Issues

  • Dell Optiplex 5060 front combo port does not work: When you plug in headphones it detects they are there, but no sound comes through.The device does have a rear audio port that works. However, when plugged in the back it is not seen as headphones plugged in but it does work.

  • Dell Optiplex GX520 and GX620: unmute might not work.

  • Adobe Flash on 32-bit CloudReady cannot be enabled even when installed.

Unstable releases often have unforeseen bugs. We rely upon Dev & Beta Channel users to report those to us so we can stabilize builds more quickly. If you device to try this release, please let us know what you think and report any issues using the links below.

 

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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CloudReady v70.1 available on Dev Channels

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CloudReady v70.1 available on Dev Channels

 

Hey CloudReady Fans!

We're releasing v70.1 to the Dev Channels of the Home, Education, and Enterprise Editions today.

If you're interested, subscribe to the Dev channel to get an over-the-air update now.

We're bringing v70.1 to Dev release channels without any stable releases of v69. As part of our current release process, we skip stable releases of every other (odd-numbered) major version to focus on stabilizing the next (even-numbered) version and shipping it as soon as possible. You can expect a stable release of v70 in the upcoming weeks.

Release Notes for v70.1:

  • OS Upgrade to 70

  • Fix for graphic issues at login with AMD graphics: Devices with AMD GPUs had some graphic issues on the login page.

  • Fix for 1/8” audio jack on iMac 12,1: The device was showing headphones as connected but did not actually output sound.

  • Fix for trackpad on Macbook Pro 9,2: Some MBP 9,2 trackpad ceased to work after a few reboots post install.

Known Issues

  • Adobe Flash is not working in v69.1 and 70.1

  • Front 1/8” audio output on Dell Optiplex GX520 & GX620 devices: Volume is very loud, volume control does not work, and is not able to unmute once muted.

  • Browser crash after exiting Steam: Logging into and then exiting Steam causes browser crash.

  • Audio over HDMI on 64-bit CloudReady doesn’t work after sleep resume on Lenovo B590 and ThinkPad SL510

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums, so if you're ok with a little instability, please jump to this new release and let us know what you think!

 

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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CloudReady USB Maker Updates

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CloudReady USB Maker Updates

 

Hey CloudReady Fans!

We’ve released a new version of the CloudReady USB Maker today. The new version has a couple of helpful features and some fixes for an improved user experience.

Release Notes

  • Format CloudReady USB installers after done installing: Unlike the default Windows format feature, this new Welcome screen option preserves the storage capacity of the USB device.

  • Removal of USB device format prompt: Windows will no longer prompt users to format the device after USB installer creation.

  • Fixed: When running the USB maker a second time, "What's next?" text incorrectly displays during the USB installer creation step.

About the CloudReady USB Maker

The CloudReady USB Maker is a Windows application (.exe) that you can download directly from Neverware to guide you through the process of creating a CloudReady USB installer.

Current customers, or those with a trial of CloudReady, can get the USB Maker by logging in to my.neverware.com and visiting their Downloads tab.

Users of the Home Edition can find the latest version here.

As always, your feedback and suggestions are welcome!

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

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CloudReady v68.4 patch now available!

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CloudReady v68.4 patch now available!

 

Hey CloudReady Fans!

We're releasing a patch for v68.4 today. This update is going out to all Channels of the Home Edition and our Education and Enterprise customers in the next few hours.

Release Notes for this Patch:

  • Updates for Dell Latitudes that end with “20” or “30” and Dell Optiplexes that end with “90”: This patch resolves a bug in the original release of v68.4 that affected a few Dell models. The subsequent re-release of v68.4 left those devices on the version they were on at the time. They, along with all other devices, will now be updated.

  • Fix for issues following sleep resume: Some devices had display or audio issues after sleep resume, or appeared not to wake at all. These issues should be resolved with this patch.

  • Fix for ELO VuPoint 15MX installs: These devices are now able to live boot, install, and boot from drive after install.

For the vast majority of you who have not experienced any of the above issues, this patch will have little to no effect. As always, please reach out to us with questions or comments by clicking one of the links below.

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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CloudReady v69.1 available on Dev Channels

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CloudReady v69.1 available on Dev Channels

 

Hey CloudReady Fans!

We're releasing v69.1 to the Dev Channels of the Home, Education, and Enterprise Editions today.

If you're interested, subscribe to the Dev channel to get an over-the-air update now.

Release Notes for v69.1:

  • OS Upgrade to 69

  • Fix for the “No Bootable Device” issue: A handful of Dell models had boot issues after updating. We’ve fixed this issue in 69.1.

  • Secure boot no longer needs to be disabled for new installs.

  • Fix for Adobe Flash updates: After Flash updated and before a restart, the browser became unresponsive. This is fixed.

  • Fix for some devices with AMD graphics: The discoloration issue on some devices with AMD GPUs, such as HP’s Elitebook 8460p, have been fixed.

  • Syslinux message on boot no longer appears: The message had no impact on usability, however it was understandably causing confusion. We’ve removed the message so it no longer displays.

  • Fix for Palo Alto GlobalProtect VPN Client: This VPN client now works in CloudReady.

  • Fix for Dell Vostro unmute issue: Once muted, un-muting had no effect. This issue is fixed.

  • Fix for ELO VuPoint 15MX’s audio ports: Both audio ports on this device recognize that headphones are plugged in, but neither actually output any audio. This has been fixed.

  • Fixed screen auto-rotation on HP Spectres: Auto-rotate sometimes did not work on Spectres. This has been fixed.

  • Fix for HP Compaq 6000 Pro AiO distorted screen when resumed from sleep.

Education & Enterprise Edition-only changes:

  • LAN IP address field in Google admin device management: This field is now populated for managed devices.

  • Fix for the bandwidth throttling Admin Console Policy for download speeds: The policy was previously not being applied to clients. This is now fixed.

  • Fix for client ID being defined by a USB ethernet adapter: In some edge cases, the USB adapter’s mac address was being used as the clients ID. We’ve fixed this so that USB adapters are properly ignored, thus avoiding duped IDs.

Known Issues

  • Dell Optiplex GX520: volume control for the front 1/8” audio output is non-functional, and output is very loud. While we work on a fix, please use the rear audio output which functions as expected.

Unstable releases often have unforeseen bugs. We rely upon Dev Channel users to report those to us in our forums. If you're ok with a little instability, please jump to this new release and let us know what you think!

 

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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Thoughts on being named a Best Place to Work

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Thoughts on being named a Best Place to Work

Yesterday, we announced that Neverware was named one of the best places to work in New York City by Crain’s New York Business.

(That’s something we already knew, of course, but it’s always nice to be recognized!)

 We were named a 2018 Best Place to Work in NYC

Each year for the last ten years, Crain’s has created a list of the 100 best places to work in New York—and in other cities around the country, too. What makes their list different than other lists and other awards, though, is the methodology behind it.

You see, Crain’s surveys each company’s employees anonymously to get an accurate picture of the corporate culture, perks and benefits, and working environment. Employers are also surveyed, but the employee responses are weighted much more heavily—accounting for 75% of the final score.

If you’ve read our Culture page or our Careers page, you probably know that we pride ourselves on Neverware being the kind of company we all want to work for. And like any good relationship, that requires a lot of effort on both sides. Sure, company values are easy to define, but actually living them—in our work, in building the product, and in our daily interactions—isn’t always easy. Rewarding, but not easy.

Thankfully, we have a lot of fun, too, and we’d like to think that came through in the employee survey responses.

 The chickens have a habit of cropping up in strange places…like the restroom.

The chickens have a habit of cropping up in strange places…like the restroom.

“One time I bought some rubber chickens and no one minded.” - Steven ‘Steve’ Kendall

When it comes down to it, we’re really proud of this award and the hard work it represents. And we’re proud of each other, too.

”My story at Neverware is working with smart, savvy people on complex and interesting problems…I don’t think it gets much better than that.” - Jesse Pierce

Thanks for reading—and for being CloudReady fans!


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Updates resumed for CloudReady v68.4

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Updates resumed for CloudReady v68.4

 

Hey CloudReady Fans!

Following a week long pause to investigate a bug, we are resuming the release of v68.4 to all Channels and all Editions of CloudReady. Education and Enterprise Edition customers should see updates resuming now, and Home Edition updates will follow tomorrow morning.

This re-release will automatically skip devices affected by the bug reported last week.

You can read more about the details of the issue we found in our blog post about it, but in order to avoid any further delay to our release of 68.4 updates, this re-release will skip affected devices (Dell Latitudes that end with “20” or “30” and Dell Optiplexes that end with “90”) and leave them on their current version.

We continue to work on a fix for those affected devices and will release a patch to update those as soon as possible. You can also safely reinstall affected machines with a v68.4 USB installer in the mean time.

Most devices remain unaffected and will be updated to v68.4, if they haven’t been already.

As always, please contact us with questions or concerns.

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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CloudReady v68.4 - Bug Found, Updates Paused

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CloudReady v68.4 - Bug Found, Updates Paused

 

Hey CloudReady Users,

After releasing v68.4 Monday, we’ve noticed an issue where a handful of Dell models cannot find the OS after updating (“No Bootable Device” error). This only occurs if they are installed in UEFI mode. For the past 24 hours, we have had updates suspended to prevent anyone from experiencing these issues while we work on a fix and test it.

Here’s a rundown of what’s going on:

Which devices are affected by this bug:

  • Affected models: Dell Latitude laptops that end in “20” or “30”, and Dell Optiplex desktops that end in “90”. E.g. Dell Latitude E5420, Dell Optiplex 390.

  • Why this happens: As part of the existing UEFI install process, these devices may have required manual entry of the boot file path in their BIOS. The v68.4 update resizes the EFI partition and renders that path invalid.

What to do if you've been affected by this issue:

  • BIOS settings adjustments can resolve this issue in all known cases

    • Reset to default: Usually, resetting the device to defaults works (make sure Secure boot is disabled after the reset)

    • Re-enter boot path: If a reset to defaults does not help, you can manually re-enter the boot file path. Visit our supported models list and click through to the detailed notes on your model for detailed steps.

  • Contact us: Contact us at support if you have issues, questions, or experience something different than what’s described here.

How we are addressing this bug:

  • The fix: We are currently testing a fix now. We will deploy this fix as soon as we can.

    • This fix will prevent the issue for devices being updated going forward. If your device has already experienced this issue, you will have to adjust BIOS settings as outlined above.

  • Minimizing the risk: We will be adding code to manage EFI entries when recreating the EFI partition upon upgrade for affected devices only.

Updates have been resumed to v66 on the Stable Channel:

  • We have resumed updates to the previous stable release, v66 for customers who are on older versions. We will announce again once a patch for v68.4 is released.

  • If you’re in a hurry to get v68.4, you can subscribe to the Beta or Dev Channels. Make sure you don’t move affected models (see above). If you’re unsure which models might be affected, please contact us.

Now that we have a working fix, we should have a patch ready for you in the coming days and will resume updates to v.68.4. While most devices are and will be unaffected, feel free to reach out to us with questions or concerns.

If you’ve been affected by the bug or the delay of updates, we apologize for the inconvenience.

Stay tuned for further updates.

Have questions at Home? Visit the forums!

Need help at school or work? Support's here to help. 

Need help installing?

 

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